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Diagnosing, building, and supporting computer systems with a focus on reliability, performance, and user needs.
Diagnosing, building, and supporting computer systems with a focus on reliability, performance, and user needs.
I have extensive hands-on experience supporting both hardware and software systems, ranging from custom PC builds to remote troubleshooting and system optimization. I’m often the first point of contact for diagnosing issues, identifying root causes, and implementing effective solutions without unnecessary escalation. My approach emphasizes understanding the user’s needs, communicating clearly, and resolving problems in a way that is stable, efficient, and easy to maintain long-term.
Relevant Skills
Relevant Skills
• Custom PC building, upgrading, and component replacement
• Hardware diagnostics and troubleshooting
• Operating system setup, configuration, and optimization
• Remote support and issue resolution (TeamViewer and similar tools)
• Software installation, configuration, and repair
Practical Applications
Practical Applications
• Built, upgraded, and repaired over a dozen custom PCs
• Provided ongoing technical support for friends, family, and clients
• Served as the go-to technical resource for hardware and software issues
• Assisted users in selecting hardware and software based on real-world needs
• Performed routine system cleaning, maintenance, and performance optimization
How This Translates to Real-World Work
How This Translates to Real-World Work
• Help desk and desktop support roles
• IT support in small or growing organizations
• Hardware deployment and maintenance
• Technical support requiring strong communication skills
• Troubleshooting under time or user pressure
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