Professional Experience & Skills

Hands-on technical, operational, and customer-facing experience across real systems and communities

Technical & Systems Experience

My technical experience is primarily hands-on and project-driven, focused on building, operating, and improving real systems used by others.

• Designed and deployed live server environments supporting real users  

• Built and maintained automated systems to reduce manual administration  

• Developed and published software using AI-assisted workflows  

• Debugged and refined systems based on real-world usage and feedback  

• Integrated multiple tools and platforms into cohesive workflows  

• Learned new technologies quickly to meet project requirements

Operations & Independent Projects

In addition to technical work, I’ve independently planned, launched, and managed projects that required organization, reliability, and ongoing support.

• Built and operated an online services business end-to-end  

• Managed customer communication, order fulfillment, and support  

• Designed automated workflows to handle recurring tasks  

• Coordinated with collaborators and community helpers  

• Maintained consistency and reliability under real demand

Customer Service & Communication

I bring over a decade of customer service experience that directly supports my technical work.

• 10+ years of customer service experience (in-person, phone, and online)  

• Clear and professional communication with technical and non-technical users  

• Calm and effective under pressure or conflict  

• Experience supporting users remotely and resolving issues in real time  

• Strong ability to explain complex topics in accessible terms

Community & Platform Management

Many of my projects involve managing platforms and communities where organization, automation, and clear structure are essential.

• Designed and managed Discord servers for multiple communities  

• Configured roles, permissions, and moderation workflows  

• Integrated bots and tools for automation and utility  

• Commissioned to build Discord servers for others  

• Maintained organized, scalable community environments

Professional Strengths

• Self-directed and highly adaptable  

• Strong problem-solving mindset  

• Honest, reliable, and receptive to feedback  

• Comfortable learning new tools and systems as needed  

• Motivated by building solutions that work in real-world conditions

How I Work

I approach my work by first understanding the problem, then learning what’s required to solve it effectively. I prioritize clarity, reliability, and long-term maintainability, and I’m comfortable adjusting my approach when better tools or methods become available.